Product Warranty Information
Product Warranty Information
At BlueWater Marine Carpet Inc., we stand behind the quality and performance of our products. Warranty coverage varies by product type and manufacturer. Please review the sections below for detailed warranty information on marine carpet, outdoor turf, woven vinyl flooring, and adhesives.
Marine Carpet Limited Warranty
Marine carpet products sold by BlueWater Marine Carpet Inc. are designed for durability in outdoor and marine environments and are backed by a manufacturer’s limited warranty.
Coverage
Covered against manufacturing defects and premature wear for a period of two (2) years from the date of installation.
If a defect is confirmed, the manufacturer will replace the affected material with the same or a substantially similar product.
Exclusions
- Improper installation or maintenance
- Abuse, misuse, or neglect
- Burns, tears, cuts, pulls, or shredding
- Use of improper cleaning products
- Extreme environmental exposure
Important Terms
- Applies to the original purchaser only
- Material replacement only – labor, removal, installation, and freight are not covered
- Proof of purchase required
- Failure to follow maintenance guidelines may void warranty
Limitation of Liability
Manufacturer is not responsible for incidental or consequential damages.
Outdoor Turf & Flooring Limited Warranty
Outdoor turf and flooring products sold by BlueWater Marine Carpet Inc. are engineered for long-term residential and commercial use.
Coverage
Covered against manufacturing defects, premature wear, and fiber degradation for a period of 7 years.
Exclusions
- Improper installation or base preparation
- Drainage issues
- Burns, chemicals, or pet damage
- Heavy equipment or abnormal use
- Acts of nature or extreme conditions
Installation Requirement
Proper installation is required for warranty validity. Professional installation is strongly recommended.
Warranty Limitations
Coverage is limited to material replacement only. Labor, removal, installation, and freight are not included.
Woven Vinyl Flooring Limited Warranty
Woven vinyl flooring products sold by BlueWater Marine Carpet Inc. are designed for high-performance use in both indoor and outdoor environments and are backed by a manufacturer’s limited warranty.
Coverage
- 10-Year Limited Warranty (standard use)
- 3-Year Limited Warranty (athletic facilities or golf spike environments)
Covers defects in materials and workmanship under normal use.
If a defect is confirmed, the manufacturer may repair, replace, or refund the product at their discretion.
Exclusions
- Improper installation or subfloor issues
- Abuse, misuse, or neglect
- Scratches, scuffs, cuts, burns, or indentations
- Rolling loads or improper carts
- Stains (asphalt, rubber wheels, etc.)
- Improper cleaning or maintenance
- Moisture or hydrostatic pressure
- Fading from excessive sunlight
- Color variation from samples
Important Terms
- Applies to the original purchaser only
- Must report defects within 60 days of discovery
- Proof of purchase required
Warranty Limitations
Limited to repair, replacement, or refund of product only. Labor, installation, removal, and freight are not covered.
Manufacturer is not responsible for indirect or consequential damages.
Adhesive Limited Warranty
Adhesives sold by BlueWater Marine Carpet Inc. are warranted to perform according to manufacturer specifications when used under proper conditions.
Coverage
Covers manufacturing defects only.
Exclusions
- Improper application
- Incorrect surface preparation
- Moisture or temperature conditions
- Use with incompatible materials
Important
It is the installer’s responsibility to ensure the correct adhesive is used for each application.
Warranty Limitations
Adhesives are covered for product replacement only. Labor and installation costs are not included.
General Warranty Terms
- All warranties apply to the original purchaser only and are non-transferable
- Proof of purchase is required for all claims
- All claims must include photos and a description of the issue
- Warranty coverage is limited to material replacement, repair, or refund only (as determined by the manufacturer)
- Labor, installation, removal, and freight costs are not covered
- BlueWater Marine Carpet Inc. and its suppliers reserve the right to inspect all claims and determine warranty eligibility
For questions or to submit a warranty claim, please contact us directly.